Refund policy

If you need to cancel your order before it has been shipped, you can apply for a refund through info@syokami.com, and your refund will be returned to the original account within 1-3 working days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at info@syokami.com.

Our policies are valid for 90 days. If you find any quality problems with the knife after receiving SYOKAMI, we can provide you with return, refund or exchange service within 90 days. If 90 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.

Product is defective
If the product is shipped in error, damaged in transit, or otherwise defective, SYOKAMI will bear all shipping costs for your return or exchange.

customer regret
When a customer buys the wrong product, the product is not suitable, or the customer no longer wants the product, the customer will be responsible for all shipping costs returned to SYOKAMI.

To be eligible for a return, your item must be unused and in the same condition you received it.

In order to complete your return, we require a receipt or proof of purchase.
Please do not return purchased products directly to the manufacturer without communicating with the official.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We can only replace defective or damaged products for you. If you have an item that needs to be replaced, please contact info@syokami.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at info@syokami.com.