CONTACT SYOKAMI
A little help. A better kitchen.
From choosing your first knife to caring for a tool you love, our team is here to help.
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What can we help with?
Track an order
Follow your delivery with your order details.
→02Shipping & delivery
Find destinations and delivery information.
→03Returns & exchanges
Read the policy and how to request a return.
→04Warranty & care
Understand coverage and looking after your tools.
→05Find your knife
A few questions to help you choose.
→GOOD QUESTIONS. CLEAR ANSWERS.
Before you get in touch.
How do I choose the right knife?
A chef knife covers daily chopping and slicing. Choose a carving knife for longer slices, a boning knife for precision around bones, or a set when you need several tools with dedicated storage. Check the individual product details for its intended use.
How should I care for my knives?
Hand wash gently, dry immediately and store with the blade protected. Use a suitable cutting board and avoid leaving knives soaking in water. Keep sharp tools out of reach of children. Follow any product-specific instructions supplied with your order.
Where can I find shipping and return details?
Delivery options depend on your destination. Check the shipping policy and the options shown at checkout. For return eligibility and instructions, read our refund policy before contacting support.
What does the lifetime warranty cover?
SYOKAMI's warranty covers defects in materials and workmanship. It excludes misuse, accidental damage and cosmetic wear that does not affect function. See the full warranty policy for the terms.
How do I contact SYOKAMI?
Email support@syokami.com. For help with an existing order, include your order number and the product name so we can assist you.